KPO & BPO Services

Altezzasys KPO&BPO supports organizations looking for innovative solutions and services to achieve operational competitiveness. Backed by an integrated IT-KPO approach, we focus on delivering transformational value to our clients, beyond managing SLAs. Our methodical approach to change management, migration, operation delivery and optimization helps our clients overcome their business challenges.

Why Altezzasys?

  • Flexible engagement model aligned to our strategic client objectives.
  • Proven execution track record with focus on global delivery and culture of customer centricity, responsiveness and innovation.
  • Zero-defect culture.
  • Pool of domain experts that understand client business.
  • 24x7 work environment to meet clients’ geographical needs.
  • In-depth understanding of regulations and risks involved in businesses.
  • A strong governance framework to align services to the business and delivery requirements.

Customer Service Solutions

Altezzasys is a trusted Technology partner, a true extension to each organisation we align ourselves with. The Altezzasys team is "Addicted to Service", always going the extra mile to ensure our clients are provided with the solution to suit their individual needs. Our core values ensure the company wide mission is met - to deliver unrivalled service.

Our Approach

Altezzasys is a leading provider of online support , 24-hour , dedicated to solving simple to critical technology challenges. Comprised of highly skilled and specially trained computing Agents, the services are available 24/7 , 365 days a year . Altezzasys offers incident based services for tech support and long-term unlimited subscription plans .It offers a comprehensive range of service offerings, 
including diagnosis and repair, installation and maintenance services for multiple devices, software applications and other products, including PCs, printers, etc.

Our USP

With the wide range of product and services, Altezzasysis considered “SPOC”, Single Point of Contact for all the tech issues and support. Now you don’t have to reach to different vendors for multiple tech product you own. All your tech concerns are resolved at single point.

Managed Services

IT departments face a constant influx of new challenges, from acquisition and merging of business units and new regulatory requirements to shorter product lifecycle and increasing competition. But their ability to respond efficiently is often limited by technical workloads, subject expertise and budget-related restrictions, causing delays and implementation shortfalls. Not being able to appropriately address these challenges can stunt growth for the business and dramatically impact the bottom line. That’s why many companies are looking for an IT Managed Services partner that can provide cost savings while delivering value and driving innovation and transformation for the IT team.

With Altezzasys Managed Services, you are free to innovate

With a managed-services engagement, Altezzasys delivers objective, data-driven analysis in real-time with the Altezzasys Smart Way . This simple and intuitive tool allows you to quickly and easily examine the data to find real-time causes for an issue and then just as quickly roll the data back up for a high-level dashboard view. This kind of quantitative and informed decision-making moves the focus from just managing to creating a strategic advantage for your business. Altezzasys also helps you optimize your current business processes so you can effectively address both current and future challenges. Optimized delivery model – Captures information that is used for validation and/or discovery sessions.

  • Workflow definition – Provides a great way to challenge the approach to the current workflow. This three-step process is proven to change the thought process of how work is handled, with an emphasis on becoming proactive and predictable.
  • Continuous improvement plan – Infuses steps at regular intervals that create opportunities to review and analyse the current way initiatives are advanced and make improvement suggestions.
  • Seamless delivery plan – Details the process of how IT collaborates with on-premise and remote teams.
  • Metrics management plan – Focuses on specific metrics for improving work process, flow and results.